Trigger, owners, systems, handoffs and failure points.
DELIVERABLES
Delay, rework, coordination burden and value loss.
Impact × effort × reversibility × risk.
Visible assumptions, no invented precision.
Where authority and review should remain human.
Test, validate, redesign, scale or stop.
INTERACTIVE PREVIEW
See the decision artifact before checkout.
Illustrative structure only — not a client result.
01 · CURRENT STATE
ILLUSTRATIVEWorkflow Map
TRIGGERRequest arrives
Email / form / ticket
OWNEROps review
Manual triage
HANDOFFSpecialist
Context copied again
OUTPUTDecision
Delayed by coordination
02 · RANKING
EXAMPLEOpportunity Ranking
Automate intake classificationLow risk82
Pre-fill specialist contextMedium risk74
Auto-approve final actionHigh risk31
03 · ACTION
BOUNDED30-Day Path
WEEK 1Measure
Baseline the current workflow.
WEEK 2Prototype
Test the safest automation point.
WEEK 3Validate
Compare output and exceptions.
WEEK 4Decide
Scale, redesign or stop.
PROCESS